Refund policy

Our goal is to provide you with exemplary service, high quality coffees, teas, and merchandise.  We hope that you love our products as much as we do. However, if you are not satisfied with a product and wish to return it, this must be done within 30 days after you received your order.

Most merchandise can be returned.  Please note that we do not accept returns on the following items: 

Coffees and Teas - Coffee or Tea is a perishable product and prepared to your specification.  We are therefore not able to accept returns on coffees or teas. However, provided there was an error with your order, you were not pleased with your purchase, and have a question about the quality of your purchase, our support team can help.  Please contact us within 30 days of your purchase.

Gift cards – we do not accept returns on gift cards.

Used merchandise – we do not accept returns on used items.