FAQ's

How do I track my order?

You will be kept informed along the way.  You will receive the following confirmations from us:

  • An email confirmation when your order is received
  • An email confirmation with a tracking number when your order is shipped
  • An email confirmation when its delivered

Shipping & Delivery
  • Shipping is free on domestic coffee orders
  • Orders ship within 1 ~ 3 business days after receipt of the order

Which countries do you ship to?
  • We currently ship to destinations with the continental Unites States only.

How long does it take to receive my order?

Coffee is roasted Monday thru Friday. Roasting coffee is a meticulous process, and batches are kept small to help ensure that your order will be at peak flavor after it arrives to you.

The roast and shipping schedule is as follows:

  • Roast-to-order-processing - 1 business day on average
  • Shipping to US West Coast destinations - add 2+ business days
  • Shipping to US East Coast destinations - add 4+ business days

Returns

Given the perishable nature of coffees and teas, we do not accept returns on coffee and tea purchases. However, your satisfaction is important to us.  In the event you are not satisfied with a product, please contact us within 30 days at hello@mudbeancoffee.com .  We will do our best to work something out with you.

  • Gift cards – we do not accept returns on gift cards
  • Used merchandise – we do not accept returns on used items

Specialty Grade Coffee

We just want to share great coffee with you—that’s why we only choose beans that score 80 or higher on the specialty scale.

Small Batch Roasted

Your coffee is roasted just before we send it—within three business days.

Ethically Sourced

We work directly with the farmers and roasters behind every bean, so your coffee is every bit as good as it tastes.